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Off to New Orleans!

At the end of this week, I will be getting on a plane to make my way to New Orleans for the Verint Driving Innovation users conference in New Orleans, LA. This conference is for users of the Verint/Vovici voice of the customer (VOC) software, which I helped implement at work and received training on last year. My focus at this conference is going to be to learn more about VOC best practices, since it is a new venture at work and we have struggled with the basics like integrating structured and ... Continue Reading